Help center

Questions,
answered.

If your question isn't here, our live chat answers in about 2 minutes — 24/7.

Getting started

What is Orbit?

Orbit is a social-growth panel. We aggregate engagement services (followers, likes, views, comments, etc.) across 6 platforms into one beautifully simple dashboard, priced in Naira.

Do I need a credit card to sign up?

No. Sign up is free. You only pay when you top up your wallet and place an order.

How fast will my first order start?

Average 47 seconds. Some premium services (like YouTube watch hours) take longer due to natural-pattern delivery requirements — exact ETAs are shown on every service.

Safety

Will my account get banned?

No. We never ask for your password — only the public link to your profile, post or video. All services use organic-pattern delivery that mimics natural growth.

Do you store my password?

We never request it. There's nothing to store.

Is it legal?

Yes — buying engagement services is legal in every country we operate in. It does, however, sit in a grey area of each platform's TOS. We deliver in patterns that have never resulted in a ban for our users.

Delivery & refills

What happens if followers drop?

Every follower service includes automatic 30-day refill. If your count drops below the delivered amount, we top it back up free. Premium tier gets lifetime refill.

Can I cancel an order in progress?

Most orders can be cancelled while status is "Pending". Once "In progress" we can only cancel partially — you're refunded for undelivered units.

My order is stuck — what now?

If a service hasn't started within 2× its stated ETA, hit the "Refill / Issue" button on the order. We respond within 4 minutes on average.

Payments & wallet

How does the wallet work?

Top up once, spend on anything. Funds never expire. Top-ups from ₦25,000 get bonus credit (5–15% depending on amount).

Which payment methods do you accept?

Paystack, Flutterwave, OPay, bank transfer, USDT (TRC-20 / ERC-20) and Bitcoin. Everything settles in Naira.

Can I get a refund?

Yes — failed orders are refunded automatically to your wallet, instantly. Wallet top-ups are refundable to the original method within 14 days if unused.

API & resellers

Do you offer an API?

Yes. REST endpoint, every action covered (place, status, refill, balance, services). Full docs on the Reseller API page.

Can I build my own panel on top of Orbit?

Absolutely — most of our reseller customers do. Volume discounts kick in automatically at ₦250k/month spend.

Support

How do I talk to a human?

Live chat (bottom right), WhatsApp, Telegram, or email — all listed on our contact page. Average response time: 4 minutes.

Where can I see system status?

Real-time on our status page.

Still stuck?

Our team replies in about 4 minutes — any time, any day.

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